Refund & Cancellation Policy

1. Free Trial & Pre-Purchase Demo

We strongly believe in complete transparency. SchoolERPPlus provides a 100% Free Plan (for up to 200 students) as well as fully functional online demos so that school management teams can thoroughly test all feature modules, fee structures, exam report cards, and parent app functionalities before purchasing any paid plan.

2. Refund Request Window

If you purchase a paid subscription plan (Standard Plan @ ₹3,600/yr or Premium Plan @ ₹4,600/yr) and are not completely satisfied with our software service, you are eligible to request a full refund within 7 calendar days of your initial subscription payment.

3. Non-Refundable Items

• Custom domain registration fees (if purchased on behalf of the customer).
• Third-party SMS credit packages or WhatsApp API message charges consumed during the trial/subscription period.
• Refund requests submitted after 7 calendar days from payment date.

4. Processing Time

Approved refund requests are processed within 5 to 7 business days and credited back to the original source account (UPI, Net Banking, or Credit/Debit Card) used during checkout.

5. How to Initiate a Cancellation or Refund

To initiate a cancellation or refund request, please send an official message with your registered school details and payment receipt to our WhatsApp support (+91 8318546673) or contact page.